Privacy Policy
Last Updated: 24 September 2025
This Privacy Policy outlines the manner in which Rachel Harwood Willow (“we”, “us”, “our”) collects, utilises, discloses, and safeguards your personal data when you access courses.rachelharwoodwillow.co.uk & www.rachelharwoodwillow.co.uk (“Site”) or engage in the purchase and participation of our online craft Courses (“Services”).
1. Personal Data Collected
A. Data Provided
- Account Registration & Orders: Name, email address, billing and shipping address (if applicable), contact phone number, payment details (processed through a third-party processor).
- Communications: Any support messages, feedback, course reviews, surveys.
B. Data Collected Automatically
- Usage Data: IP address, device type, browser type, pages visited, referrer URL, timestamps, interaction events.
- Cookies & Tracking Technologies: First- and third-party cookies, analytics tools (e.g., Google Analytics), pixel tags for email interactions.
C. Data from Third-Parties
- Payment Providers (e.g., Stripe, PayPal): May share verification outcomes or fraud-prevention checks.
- Social Log-in Providers (if enabled): Basic profile data such as name/email.
2. Utilisation of Your Data
- Account Management: To provide and administer your account, access to Courses, and updates.
- Communication: To contact you with course details, support, billing notices.
- Payment Processing: To process payments and manage transactions.
- Personalization: To personalise your experience and recommend Courses.
- Site & Services Analysis: To analyse and improve the Site and Services.
- Legal Compliance: To comply with legal obligations (e.g., taxes, consumer rights).
- Marketing Offers: To send marketing offers (if opted-in).
3. Cookies & Tracking Technologies
We employ cookies and similar tracking technologies to enhance functionality, analyse traffic, and facilitate email engagement tracking. Users have the option to manage their cookie preferences through their browser or our cookie banner.
4. Sharing & Disclosure of Personal Data
We may share personal data with service providers, legal authorities when necessary, or during business transactions. It is important to note that we do not engage in the sale of personal data.
5. International Data Transfers
We may transfer personal data outside the United Kingdom/European Union with appropriate safeguards, such as adequacy decisions or Standard Contractual Clauses.
6. Your Data Protection Rights
UK & EU Residents:
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Portability
- Withdrawal of consent
- Letting a complaint be lodged
U.S. Residents (CCPA):
- Right to know
- Right to delete
- Right to opt out
- Right to non-discrimination
All Residents:
- To exercise your rights, please contact us via email at [email protected].
7. Data Retention
- Account/transaction data: 7 years (for tax and legal purposes)
- Support correspondence: 1-3 years
- Marketing opt-ins: until unsubscribed
- Analytics data: varies
8. Children’s Privacy
This policy is not directed at children under the age of 18 (or the applicable local age). If your data is inadvertently collected, it will be deleted.
9. Security
We employ encryption, secure access, and other safeguards to protect your personal information. However, we cannot guarantee absolute security.
10. Changes
We may update this policy and notify users via email or on the website.
11. Contact
For further inquiries, please contact us via email at [email protected].
Address:
Rachel Harwood Willow
United Kingdom