Terms and Conditions
Last Updated: 24 September 2025
Welcome to courses.rachelharwoodwillow.co.uk and www.rachelharwoodwillow.co.uk. These Terms and Conditions (“T&Cs”) govern your use of this website and your enrolment in online craft courses (“Courses”).
Key Rights Summary
Legal documents can be lengthy, so here is a concise overview of the most important rights:
* Access: Upon purchasing a Course, you receive a personal, non-transferable license to utilise the materials for your personal learning purposes.
* Refunds:
* UK & EU Customers: You have a 14-day withdrawal right. However, if you access or download the Course within that period, you agree to relinquish that right.
* U.S. Customers: Refunds are typically not provided once digital content has been accessed. Some states may grant you additional rights.
* International Customers: Refunds adhere to UK law as the default, but your local consumer laws may provide additional protections.
* Consumer Rights: Your local consumer protection laws remain in effect, and nothing herein supersedes these rights.
* Disputes:
* EU Customers: You may utilise the EU Online Dispute Resolution platform.
* U.S. Customers: You consent to resolve disputes through binding arbitration (except where state law otherwise requires).
* International Customers: Disputes will follow English law unless your home country provides stronger consumer rights.
* Privacy: We safeguard your data under the GDPR (for UK/EU) and relevant international privacy laws (e.g., CCPA in the U.S., or equivalent laws in your country).
Liability: We strive to provide high-quality courses, but we cannot guarantee specific outcomes. Our liability is limited to the amount you paid.
For comprehensive details (and we strongly recommend reading them at least once), please continue reading.
Full Terms and Conditions
1. Definitions:
* Site: Refers to the websites at https://courses.rachelharwoodwillow.co.uk/ and https://www.rachelharwoodwillow.co.uk/
* We, us, our: Refers to Rachel Harwood Willow (or its designated operating entity)
* You, your: Refers to the user, customer, or visitor of the Site
* Courses: Refers to the online craft-course content purchased via the Site, including videos, tutorials, patterns, downloads, and any live sessions
2. International Use:
* The Site and Courses are accessible to customers globally.
* Certain features (such as payment options or tax rates) may fluctuate based on your location.
* You are responsible for adhering to your local laws when accessing or purchasing our Courses.
* Where local consumer protection laws apply and cannot be waived, those rights supersede these Terms and Conditions.
3. Acceptance of Terms:
By accessing or utilising the Site, creating an account, enrolling, or participating in Courses, you acknowledge and consent to comply with these Terms and Conditions and our Privacy Policy.
4. Eligibility:
You confirm that you are at least 18 years of age (or otherwise possess parental or legal consent) and have the authority to enter into these terms.
5. Access & Use
Course Terms and Conditions
Upon successful payment, you will receive a non-exclusive, non-transferable, revocable license to access the purchased course material for your personal, non-commercial use.
The course content is protected by copyright and other intellectual property rights. You are prohibited from sharing login details or distributing course content publicly. We may suspend or terminate your access at our discretion if you breach these terms and conditions.
Payments and Pricing
Course prices are displayed on the website and may include applicable value-added tax (VAT), sales tax, or other regional taxes where legally required. Payment is processed securely via an integrated payment processor (e.g., Stripe, PayPal). You must provide accurate payment details; charges will be made immediately upon purchase. We reserve the right to correct pricing errors, although we will notify you before completing any payment refunds or cancellations.
Cancellations, Refunds, and Withdrawal Rights
UK and EU Customers: You have a 14-day withdrawal right (waived once you access the digital content).
U.S. Customers: No refunds are available once you access the course, except where required by state law.
International Customers: Refunds follow UK law as the baseline, but your local consumer laws may entitle you to more generous rights.
Refund requests must be submitted to [email protected].
Course Content and Changes
Updates to Courses, Features, and Content
We reserve the right to update Courses, modify features, and vary content at any time. Existing purchasers retain access to the purchased content, although not necessarily to updates or new versions, unless explicitly stated.
Conduct and Prohibited Use
While using the Site and Courses, you are responsible for ensuring that your conduct does not infringe intellectual property rights, misuse the platform, or violate local or international laws.
Intellectual Property
All Course content remains the property of the platform provider. You are permitted to use it solely for personal, private purposes.
Disclaimers and Limitation of Liability
* The Site and Courses are provided “as is” and do not guarantee specific results.
* Our liability is limited to the price paid for the Course in question.
* International Customers: Some jurisdictions may not permit certain disclaimers, and these may not apply to you if prohibited by law.
Data Protection and Privacy
We adhere to the following data protection and privacy regulations:
* UK and EU GDPR
* CCPA (California, U.S.)
* Other applicable privacy laws in the country where you reside, if mandatory
Dispute Resolution
* EU Customers: You may utilise the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
* U.S. Customers: Disputes will be resolved through binding arbitration under the AAA rules, unless state law prohibits such arbitration.
* International Customers: Disputes will be resolved under English law in the courts of England and Wales, unless your home country requires resolution in your jurisdiction under mandatory consumer protection laws.
Governing Law and Jurisdiction
The governing law and jurisdiction for any disputes will be determined by the applicable laws of the country where you reside.
Terms and Conditions
These Terms and Conditions are governed by the laws of England and Wales.
However, if you reside outside the United Kingdom, your mandatory consumer protection rights remain in effect.
Contact Information
Should you have any inquiries or concerns regarding these Terms and Conditions, please do not hesitate to contact us at:
Email: [email protected]
Address: Rachel Harwood Willow, United Kingdom
•However, if you live outside the UK, your mandatory consumer protection rights still apply.